UX/UI  /  Visual Design

Google Cloud

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Domain
Technical Infrastructure
Role
Interaction Designer, Full time
Year
2018-2023

Motivation
& Vision.

Understanding the business impact.
When a flurry of new Google datacenters were constructed to satisfy demand, the expansion surfaced a surge in operations hiring, increased vendorization and need to leverage non-linear scaling of resources. Opportunities in tool consolidation and the ability to expidite onboarding were just a few drivers in prioritizing a single consolidated suite of tools to facilitate infrastructure operations across campuses worldwide.

Identifying
success metrics.

This new platform would need to consolidate over 126 stand alone tools and quantifiably empower logistics and operational teams to effectively manage and execute work inside the datacenter. Metrics include but are not limited to; time on task, human error reduction, onboarding efficacy and tech debt.

PHYLOSOPHY PRINCIPLES + PROCESS.

Solicit feedback early,
iterate frequently + validate everything. 

Personal contributions included driving ux projects from end-to-end through workshops, research synthesis, user journey mapping, requirement refinements, wireframes, hi-fidelity designs, prototypes, global design systems and socializing solutions across product areas.

258
User Interviews
315
Focus Group Members
2
Artifacts Generated

Research & Usability Studies.

Some of my fondest memories of this project involved having the opportunity to  meet, better understand and solve complex problems for our customers. Drove research initiatives including 200+ individual user interviews. Created and managed focus groups accounting for over 315 members across EMEA and NASA.

CerenOzgul

“Christopher’s collaboration with our customers was very impressive and is proof of his superb skills and an incredible contribution to our team’s effort to increase customer engagement. “

CEREN OZGUL, PHD
SENIOR UX RESEARCHER
GOOGLE
Wade

“Christopher really dug in and started designing very useful features, and has been very good at collaborating with teams on needs. His work has been very inspiring for our team and for the future of the project.”

WADE BERENS
DATACENTER TECH III
GOOGLE

Wireframes & Design Systems.

Defined, delivered and socialized design systems implimentad across product areas. Demonstrating an effective interface system which  is not a linear process, but rather a mental model to help us think of our user interfaces as both a cohesive whole and a collection of parts at the same time.

500
User Journeys
50
Prototypes
32
New UI Patterns
"I worked with Chris for 4 years at Google. I admire how consistent Chris is able to make beautiful visual stories under difficult timing constraints. Chris trudged fearlessly into the nitty gritty corners of the design system that would cause any normal designer to shrink."
Megan Jones
Interaction Designer

Google

The Impact.

The Impact.

79
Adopted Campuses
12
Efficiency Improvement
97
Diagnose Success Rate
31
CSAT Increase
"I had the pleasure of working very closely with Christopher over a 3 year period. Christopher deeply connected and understood user needs and delivered an endless number of high quality deliverables from concept to launch. He is well respected by all constituents (business, eng, PM) and his work was often used as a template for other areas. He will most definitely be missed."
Jaydon Cambell
Senior Product Manager

Google
"Christopher is a first class designer who creates such high quality work that his users go out of their way to make their appreciation for him known to as large of an audience as they can. Christopher's incredible passion for providing a good user experience and his ability to gain a deep understanding of complex product areas quickly make him an irreplaceable asset on any team he works on. He always takes the time to thoroughly review and vet all potential options within the timeframe alloted to him to create strongly supported and well researched solutions. It is a very rewarding experience to work alongside Christopher, as he is always happy to provide guidance and work with his team to ensure that everyone has the best possible outcome. I was able to work with him for only about 9 months, but his impact on me and our team will be long lasting."
Roshini Kumar
UX Designer

Google
"Thank you for all your contributions, Christopher. Your work was truly a difference maker for our users. I hope our paths cross again in the future."
John McCarty
Technical Lead Manager

Google
"Christopher was a pleasure to work with at Google for the past two years. He was our team's defacto person to confer with when you were thinking about creating a new pattern in our design system. He's a natural leader that shows through his work. "
Daniel Kim
Interaction Designer

Google